Shipping & Payment
We deliver to areas throughout Malaysia.
Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.
We currently accept payment only via local bank transfer (Hong Leong Bank) or Paypal.
SCIENNATURE MALAYSIA SDN BHD HLBB 045 000 534 05
Once you have made the transfer, please send the receipt over to email@example.com to proceed with the logistics process.
Order processing time:
Orders are confirmed once payment has been completed. You will receive a separate email once your order has been shipped. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
During holiday seasons, sale periods and extreme weather conditions, delivery timings may be extended. We will contact you via email or mobile phone should there be any delay in delivery of your order.
Order status updates and order notes (if any) will be sent through email. Please ensure to check your junk/spam folder in case our email went to the junk/spam folder.
Deliveries are usually made within 3-5 working days of your order being placed.
Cost for shipping:
West Malaysia : RM 10
East Malaysia : RM 17
Shipping confirmation & order tracking:
Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Customers are best advised to get in touch with the courier for the latest update and further information.
You can also track your parcels at https://www.tracking.my/ once you have received your tracking number.
It is our responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and contact us at firstname.lastname@example.org.
Olēre is not liable for any loss of products during shipping. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time.